USER INFORMATION AND PRIVACY
ELVY is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our website encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees who need access to your information to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution, ELVY'S top most priority is in protecting your confidential information and privacy.
ENJOY SECURE SHOPPING
We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.
ELVY keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our website. Before completing your first purchase, we also ask you for your name, phone number, email, billing, and shipping addresses. This information, along with your credit card number, is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as but not limited to our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.
In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Promotional emails are sent only to members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us if you wish to stop receiving such emails.
Any information provided by you to any third-party advertisements regarding ELVY may also be collected by ELVY and shall be protected in accordance with the present policy.
ANALYSIS AND REPORTING
ELVY uses reporting software that allows us to analyse the amount and type of member traffic we get on our website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all our members. The software provides aggregate reporting information to ELVY only. No personal or personally identifiable information is gathered or used for this process.
To make our website as effective and enjoyable as possible, the computers (including servers) that operate it collect and retain certain information each time you visit. We store these statistics in server logs. These statistics do not identify you personally, but provide us information regarding the type of user who is accessing our website and certain browsing activities of that user. This data may include: the IP address of the user accessing our website (i.e., the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our website, how long the user accessed our website in any given session, and the date and time of access. We may make extensive usage of this data at an aggregated level to understand how our website is being used. We may share some of the aggregate findings (not the specific data like personal information) with advertisers, sponsors, investors, strategic partners, and others to help our business grow.
ELVY may use various outside agencies (third party service providers) to make our website operate. For example, we may use third parties to host our website, operate various features made available on our website, send emails, analyse data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information to make the services provided through our website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the services provided by such entities in connection with our website. We shall however not disclose your credit card details except to the payment gateways.
1. Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India, by providing information to us you agree to keep or transfer information to India and make it available to processes it there. Your submission of such information represents your agreement to that transfer.
2. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavour to prevent unauthorized access through our systems.
CHANGES IN POLICY
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Data we collect:
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Elvy. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration.
We do use your contact information to send you offers based on your previous orders and your interests. We use personal information to provide the services you request. If we utilise your personal information for marketing purposes, we will offer you the option to opt out of such communications.
We use your personal information to resolve disputes, trouble shoot problems, help promote a safe service, collect monies owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, to customise your experience, detect and protect us against error, fraud and other criminal activity, to enforce our terms and conditions and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.
A Cookie is a small piece of information stored by a web server on a web server so that it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Elvy places temporary cookies in your computer's hard drive. Elvy's cookies do not contain any of your personal identifiable information.
If you choose to buy on the website, we collect information about your buying behaviour. If you transact with us, we collect some additional information such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/or other payment instrument details which to the best of our ability and trust are through a trusted/reliable payment portal and is a secured link.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information that you provide to us. We retain this information as necessary to resolve disputes provide customer support and troubleshoot problems as permitted by law.
Sharing of personal information:
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates will not engage in marketing to you through such sharing unless you expressly opt-in.
Links to Other Sites:
Our site links to other websites that may collect personally identifiable information about you. Elvy is not responsible for the privacy practices or the content of those linked websites.
To protect against the loss, misuse, and alteration of the information under our control, we have in place physical, electronic, and managerial procedures. Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Opting out of Communications:
Elvy provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.