Frequently Asked Questions
Creating an account on Elvy.Com is effortless! Once you sign up on our website, your Elvy account is automatically generated.
'My Account' is a dedicated section on our website available to you after signing up.
It allows you to view and manage your transactions and orders at any time. Here, you can edit your personal information, such as address, phone number, and email ID.
Change your password.
Track the status of your orders.
Review past purchases.
Access your Wishlist.
Save your billing address for quicker shopping.
Having an account is optional; you can also choose to "Checkout as Guest." However, signing up offers benefits such as order tracking, reviewing past purchases, requesting returns or exchanges, and accessing the Wishlist.
If you forget your password, click on 'Sign In' (located at the top right corner of every page). In the pop-up box, click 'Forgot your password' and enter your registered email address. You'll receive a link to reset your password.
To check your order status, sign in and go to 'My Account.' Click on 'Order History,' select the relevant order, and click 'Tracking Code.' This link will direct you to our courier partner's website for delivery updates.
If you find an item missing from your order, please contact our Customer Service at 9958440888 or email us at Order@elvy.in within 24 hours of receiving your package.
For assistance with non-functional tracking numbers, please contact our Customer Service at 9958440888 or email us at Order@elvy.in.